![]() ![]() “We strive to offer the highest quality products, and we aren’t happy either that this one is defective. If it is going to take a bit, I can reach out to you once I have a solution to offer.” “We understand your time is valuable, I will see what I can do for you. I understand different brands of clothing can vary when it comes to how they fit.” I will help you exchange it for the right size. “We want you to be very happy with your purchase. Can I follow up with you Friday afternoon to confirm delivery?” I see by the tracking the shipper had a delay and it should arrive on Friday. We appreciate your business and wish to help. “I agree it has been a challenge to receive your order, and we apologize for that. It looks like you were charged twice and I have issued a full refund for one of them.” “I am very sorry that took place, and I will fix it for you now. That dedication to quality customer service will help them develop a positive image of the business.Īvoid stale customer service phrases which will only upset customers.ĭespite them having a concern, how it was corrected speaks volumes about the integrity of the company. ![]() “I understand why you are upset, and I promise to help you with this issue in the best way possible.” Apologize for the IssueĪlways apologize for the issue, and the inconvenience, and do what you can for the customer. Let’s figure out the best solution to take care of this.” “I appreciate you bringing this to our attention. I haven’t seen this issue before but we will find a way to make it right.” “ I am going to ask my supervisor to help us with this. “I can see how that would be worrisome, but you are in great hands now.” “Don’t worry, we are going to get this resolved for you.” When on the phone or answering online, positive language is also important. You are focused on the issue before you and dedicated to a solution. You enjoy your job and you use the right words. When they feel they have your undivided attention, it shares a positive message that you will assist them. Eye contact and a smile can go a long way. When a customer is in front of you, body language is also important. “We appreciate your business I would like to offer my services to resolve this.” Positive Attitude “I am sorry you experienced an issue, and I will do all I can to take care of that concern for you.” “Thank you for calling, it is my pleasure to help you. “What brings you to see us today? I will be happy to help with anything you need.” “Good morning, how may I assist you today?” It should be personal so the person feels a genuine greeting. However, the script should be for guidance, not just repeated again and again when they work with a customer. But I'd use it in fictional dialogue, say.It isn’t uncommon for a business to have a script for someone to read on the phone or to share when someone comes into a business for help. Three comments on this: (1) I think the proper spelling should be "any time" because there's some stress on "time", whereas with the word "anytime" we stress the first syllable in AmE (2) "Any time" is a legitimate response to "Thank you" or "Thanks" in AmE in some circumstances (3) "Any time" as a response to "Thank you" looks sort of funny in print, to the point that I wouldn't even use it in an informal e-mail. Also, I thought at first that the OP was asking about the spelling of the response as "any time" vs. Second, there are actually many situations in AmE where no acknowledgment is expected to a "Thank you", but clearly there is a difference between AmE and BrE, with, apparently, no polite acknowledgment existing in the latter other than a second "Thank you" (which makes me wonder whether you can get into cascading "Thank you"s in BrE, or maybe "Thank you" fugue if you will, where it's sort of like a staring contest or a game of chicken to see who'll be the first to bring the "Thank you"s to a halt). First, the traditional AmE formal response to "Thank you" is "You're welcome" rather than "You are welcome". ![]() Typically, most Britons do not offer such an acknowlegment and most Americans do, most commonly with "You are welcome." Slight correction here. There is no linguistic need to acknowledge "thank you" with any phrase at all. When somebody says to you, 'Thank you', would it be more appropriate to respond with 'Anytime' or 'Any time'? This is wholly conventional and largely arbitrary. ![]()
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